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Woodbine Entertainment POS Solution

Volanté Woodbine Entertainment Group

About Woodbine Entertainment Group
With roots dating back to 1881, Woodbine Entertainment Group has emerged as a leader in Canada’s entertainment industry. Woodbine is a large, $1.5B CAD racing, gaming and dining organization; its flagship Woodbine Racetrack – located on 264 hectares (650 acres) of property on the outskirts of Toronto – is the only horse track in North America capable of conducting Standardbred and Thoroughbred racing on the same day. Employing 2,300 full and part-time staff, the company owns and operates a teletheatre offering off-track betting, online and telephone wagering, live national broadcasting services, sports bars, and fine dining. Long recognized the country’s largest and most innovative horse racing operator, the company has grown into an admired and respected multi-purpose entertainment organization delivering first-class service within its world-class facilities.

The need for an integrated POS solution
Woodbine is a multi-entertainment complex that includes numerous casinos, restaurants and lounges, an outdoor patio, and merchandise retailers. Woodbine hosts Queen’s Plate, Canada’s oldest Thoroughbred horse race, serving 50,000 people in an exciting and pressure-packed environment.

Woodbine wanted to simplify their POS environment, by consolidating many of the varying legacy systems under the umbrella of one POS Solution system. To increase their system’s reliability, they were looking for a seamless integration and a few specific features, the most important being:

  • Customer Relationship Management
  • Enterprise version for corporate and multi-location solutions
  • Wireless POS/mobile computing
  • Security
  • Flexibility

We’re a very complex company. I’d looked at a number of point of sale systems before choosing. At the end of the day, I knew that Volanté Enterprise POS was what we wanted.<br />
It addressed all of our needs perfectly.

Eddie Stutz

VP of Operations, Woodbine Entertainment Group

Our robust solution

Woodbine Entertainment Group has proven to be one of Volanté’s most successful large, complex and concurrent capital-intensive projects. Volanté’s Enterprise POS solution is now installed at Woodbine’s various venues numbering over 200 point-of-sale registers in a mixed Linux/Windows topology.

It features:

  • ID and access card usage
  • Club member tracking
  • Gift card and rewards points tracking (individual, family, team)
  • Voucher redemption and merchandise sales, through a robust POS and BackOffice solution
  • Integrated credit card authorization
  • Quick serve kitchen display
  • Mobile tablet computing.

A powerful transformation

Woodbine is pleased that Volanté is an all-encompassing system, meaning its scope comprises of various elements such as:

  • Retail
  • Purchasing
  • Integration with Woodbine’s player-reward application
  • The ability for staff to pull up any menu from any location.

Reliability is also very important, meaning a system that can stand alone. We can’t have our system go down. Who wants to find themselves in that situation? So having no down time at all is key.

Eddie Stutz

VP of Operations, Woodbine Entertainment Group

Conclusion

Volante offers cutting edge POS solutions that help institutions like Woodbine unlock their full potential. Our software is customized to meet your personal needs, and we are determined to help you reduce errors, and create efficient and flexible solutions. Volante has the POS solution for you.

Want to start your own success story? Contact us!