Support Services

POS Software Solutions

Support Online

Please visit our knowledge base support site for answers to your questions!

Contact Us

Volanté offers 24-7 level help desk support and leverages a variety of tools and processes to track problem logs, change requests and other client requirements.

Our service desk has the ability to handle level 1, 2 or 3 support.
Requests can be made contacting support@volantesystems.com or by calling our support line at 416-988-6333.

For many of our clients they use access our customer portal
(**URL and then have a window pop up to enter user ID and Password**) to manage operational requests.


Implementation Services

Volanté provides a variety of services leveraging in house resources or our partners depending on the scope, timeframes and requested budget.

Services include:
  • Onsite implementation
  • Depot / Repair
  • Pre-staging
  • Integration and testing
  • Preventative Maintenance (onsite and remotely delivered)
  • Customized requests
  • Payment Services support

Support Tool

Download and install the following to allow Volante Support Staff to remotely connect to your machine.

VolanteSupport

Note: Generally used after consultation with Volante Support Staff!