Digital ordering, badge pay, and self-checkout systems are reshaping how cafeterias operate. But while the push toward automation is strong, going fully cashier-less may not be the best solution for every space.
Depending on your cafeteria set-up, physical space limitations or configuration, and general desired service style, you may still crave a human presence at your cash registers. A hybrid point-of-sale (POS) model, such as the Volanté Flip, that combines self-serve kiosks with a staffed checkout strikes the ideal balance between efficiency, customer service, and operational control.
Here’s why keeping a cashier can still be a great idea—even in a high-tech, self-service cafeteria environment.
1. Some Customers Still Want Human Help
According to a recent study by PYMNTS, 66% of consumers prefer interacting with a human when they have questions or problems during checkout (source). While self-service is convenient, it can’t fully replace the knowledge and empathy of a human cashier—especially during busy meal periods or when tech hiccups occur.
2. Peak Times May Need Backup
Self-checkout may speed up service during off-peak hours, but during lunch rushes or shift changes, kiosks alone can’t always keep up. Hybrid POS systems allow for dynamic staffing, where employees can jump in to:
- Reduce long lines
- Handle complex or group orders
- Resolve payment or tech issues
This keeps operations flowing and customers happy.
3. Reduces Shrink and Checkout Fraud
Retail research shows that stores using self-checkout can experience up to 16 times more losses from theft or accidental mis-scans compared to traditional cashier lanes (source), mainly in environments where anti-theft or loss prevention solutions are not in place. A staffed lane adds accountability and oversight, reducing costly errors and potential loss.
4. Ensures Payment Flexibility
While badge pay and mobile wallets are gaining traction, not every customer uses them. A hybrid POS lets you:
- Serve guests or contractors without badge access
- Accept cash or card payments
- Troubleshoot badge scanning issues on the spot
This ensures no sale is lost due to limited payment options.
5. Creates a Welcoming Environment
Cashiers don’t just process transactions—they add personality to the cafeteria. A friendly “hello” or quick meal suggestion can make a big difference in customer satisfaction and brand loyalty. According to Gallup, 70% of buying decisions are based on how customers feel they’re being treated (source).
Final Thought: It Doesn’t Have To Be Either-Or—It Can Be Both
Technology is a powerful tool, but it works best when paired with people. By combining digital ordering, badge pay, self-checkout, and a human cashier, cafeterias can deliver fast, flexible, and personalized service that meets today’s evolving expectations.
Looking to upgrade your cafeteria POS strategy? A hybrid model might just be your smartest move.
Want to learn how Volanté can help you deliver hybrid service? Please call us at 1.877.490.6333 ext. 3 or by email at sales@volantesystems.com.
