Ways To Make Your QSR or Cafeteria Line Move More Quickly
According to Medium, “If you decrease your customer wait time by 7 seconds, you increase your revenue by 1 percent.” Shorter wait times through a reduction in the length of your cafeteria dining line result in happier customers and more pleasant check-out experiences. They also ensure that temperature-sensitive foods can be enjoyed while they’re still […]
Food Robots: More Than Modern Day Food Runners
With restaurants and food service venues facing labor shortages, thin margins, and increasing demand from customers for tech-driven experiences, food robots have taken the food service industry by storm. As reported by fastcasual.com, there are a number of different types of food robots with an exceptionally broad range of purposes. From making food and drinks […]
Contactless Payments: Say No to Germs and Yes to Security
The payments buzzword of 2020 and 2021 was “contactless”. It is clear that contactless payment is the way of the future and the present. In its simplest form, a contactless payment is completed with the tap of a card or device over a terminal that can process the transaction. From chip-enabled credit cards, to mobile […]
Trends in Dining Technology in 2022
As a food service operation, staying on top of trends in dining technology will help you maintain a competitive edge, deliver a better customer experience, and can even help improve your profitability. As we approach 2022, a number of trends remain at the forefront of conversation. The Transition to Cloud Point-of-Sale The demand for Cloud […]
Google Reviews Paired With Sites Like Yelp and OpenTable Have Changed The Way We Approach Dining
User-reviews from sources like Google, Yelp and OpenTable have changed our approach dining. According to RestaurantDive, “77% of diners check restaurant websites before visiting”. That means your customer experiences – good and bad – influence diners’ choices. The good news about bad reviews is that although they are inevitable, how you address them and the […]
Dealing With the Labor Shortage
If you’ve been out dining this year, you’ve likely noticed a “Help Wanted” or “Now Hiring” sign at the restaurant or cafeteria upon your arrival. Restaurants are facing an unprecedented labor shortage, with both resignations and job openings hitting record numbers. From kitchen staff to front-of-house employees, food service organizations are adapting new service models […]
Preparing for the Holiday Season in Food Service
As businesses look to bounce back from the pandemic year of 2020, restaurants can expect that diners are ready and willing to visit over the holidays. As Fronteras reported, “Memorial Day saw a 100% increase in foot traffic this year [2021] compared to last [2020].” The holiday season presents a great opportunity to connect with […]
Adapting to Rising Costs in Food Service
The costs of maintaining a food service operation are rising, as both food and labor costs continue to soar across the globe. Although government assistance provided some relief for restaurants during the pandemic, as grants and loans come to an end, restaurants are faced with the challenge of staying afloat and rebuilding to become profitable. […]
Gift Cards: A Key to Customer Loyalty
Gift-giving season is here. This is an ideal time to revisit the implementation and use of gift cards in your food service facility. From restaurants to cafeterias, gift cards can be used in all types of dining venues and provide immense value. Here are some great reasons to stock up on gift cards this holiday […]
Don’t Let Your Loyalty Program Become Stagnant
[vc_empty_space]According to McKinsey Management Consultants, “Since the onset of the pandemic, more than 75 percent of customers have changed their buying habits.” Buyers’ demands and priorities have shifted, showing that value, convenience, and purpose all play a role in the products and services they choose. This change in buying behavior has also led to a […]